Dear all members of the Montgomery Veterinary Hospital Family,
We are actively monitoring the situation regarding COVID-19. We want to assure you that we will remain open during our normal business hours, but will be enforcing a few safety preventative protocols to ensure the health and safety of our clients and staff. Our goal is to reduce the risk of exposure and potential transmission of the COVID-19 virus while enabling the highest level of veterinary care. Please keep in mind you can reach us via phone at 845-457-4082, email: firstname.lastname@example.org, our website contact form: www.montgomeryveterinaryhospital.com or via Facebook during this difficult time.
We will be implementing the following protocols starting MARCH 19th:
We will be offering CURBSIDE VALET SERVICE for all clients:
Please call if you need any refill of medications or food prior to picking up
Please call from the parking lot when you arrive to pick up medications or food and an employee at MVH will come out with your items; payment will be taken over the phone unless you are paying with check or cash
Please call from the parking lot when you have arrived for your appointment and someone will come out to bring your pet in to see the doctor. We are trying to minimize hospital traffic and abide by the Social Distancing recommended by the CDC
Please minimize the amount of people you bring with you during the visit. We understand during this time it may be difficult due to recent changes with school and work.
In regards to health and safety:
We're asking our clients to please notify us in advance if they feel they're at risk for COVID-19 and to take preventative measures.
We're asking them to call us to discuss rescheduling their appointment if they have flu or cold-like symptoms, such as a cough or fever, newly developed shortness of breath, or if they've recently traveled to an area outside the U.S. with known Coronavirus, or have been in contact with someone who has traveled or contracted the virus. If it is a pet emergency, we are asking if someone else (family or friend) can bring the pet in for you.
As a safety measure, we're unable to see clients who present with any of these symptoms. We require a two-week waiting period for an appointment for those who've traveled to these locations or have been in contact with someone who is ill. We will, however, arrange to see patients and have a phone consultation for urgent matters or emergencies.
We're committed to keeping our facility as clean and sanitary as possible. We have significantly increased the frequency of cleaning all of our facility, with particular attention to patient check-in, counter tops, exam rooms, bathroom facilities, door handles, seat arms, and all high-touch areas.
We understand these measures are inconvenient, but they must be followed to ensure everyone's safety. Please do not hesitate to call us with any questions or concerns you have during this difficult time, but please keep in mind we will all get through this and will be stronger than ever when we get to other side and things go back to normal!
INFORMATION REGARDING COVID-19 & YOUR PETS:
What you need to know about coronavirus to protect your family and your pet
Obviously, many pet parents are concerned about the spread of coronavirus, also known as COVID-19, and how to protect their families and their pets. The good news is that at this time, the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) say there is no evidence that companion animals, including pets, can spread COVID-19. Nor is there currently any evidence that we can transmit the virus to them. However, as information about this virus is still developing, there are precautions you should take to protect your family and pets, including:
WASH YOUR HANDS – use soap and water for at least 20 seconds, and especially after coughing, sneezing, contact with others or with animals. If soap and water are not available, use hand sanitizer.
Avoid touching your face with unwashed hands.
If you have any symptoms of respiratory illness, stay home and restrict your contact with your companion animals
Those infected with COVID-19 should avoid contact with animals, including petting, snuggling, being kissed or licked, and sharing food.
Know the symptoms – they are similar to influenza fever, cough, and shortness of breath.
If at all possible, avoid people who are displaying symptoms of COVID-19. These include coughing, sneezing, and trouble breathing.
If you’re sick, stay home, and try to avoid close contact with your pet while you’re symptomatic.
Stock up on your pet’s medication. As the disease progresses around the globe, pharmaceuticals might be hard to come by. And in the event of a home quarantine situation, you don’t want to run out.
Skip the face masks. They don’t really protect you from the virus, and it’s crucial that protective gear is reserved for people who really need it, like healthcare workers who regularly come in direct contact with the sick.
Bottom line? Plan ahead, be responsible and don’t panic.
We are actively monitoring developments related to animals and the virus, and you can find the latest updated information about COVID-19 as it relates to pets on the AVMA’s coronavirus page. You are also welcome to give us a call with your questions at 845-457-4082.
ONLINE PHARMACY & HOME DELIVERY
Our online pharmacy partner can deliver your pet’s medications, prescription foods & other supplies right to your door!
We Offer Home Delivery of Pet Medications and Prescription Foods
To ensure that our patients get the medications, prescription foods and other products they need during this difficult time, we want to remind you that we have a trusted online pharmacy partner who can deliver your pet’s supplies directly to your home.
Our online pharmacy partner works hand in paw with us to make sure the medications and products your pet gets are safe and handled properly so they are effective and all guarantees stay intact.
Shipping is free on many orders, and there’s also an AutoShip option that will send your pet’s regular medications and foods to you on schedule. There’s a link right on our website homepage or you can just click here to go directly to the site right now: https://montgomeryveterinaryhospital.vetsfirstchoice.com/
We hope you find this information helpful and we will do our best to keep you updated as we receive more information as it is released.
As always, please do not hesitate to contact us if you have any questions or concerns at 845-457-4082.
The Staff at Montgomery Veterinary Hospital