Montgomery Veterinary Hospital | Montgomery, NY | (845) 457-4082 | montgomeryveterinaryhospital.com
Last Updated: April 2026
At Montgomery Veterinary Hospital, we believe that financial clarity is part of good patient care. We are committed to being upfront about the cost of your pet’s treatment, the payment options available to you, and what you can expect from us when it comes to billing. We ask that all clients review this policy prior to receiving services. If you have questions at any point, our team is always happy to walk you through them.
We are pleased to work with many pet insurance providers and will assist you with the claims process as a courtesy. Please understand, however, that your insurance policy is a contract between you and your insurer. Montgomery Veterinary Hospital is not a party to that agreement and cannot guarantee what your plan will cover, how much it will reimburse, or how quickly it will process a claim.
All cost estimates we provide are based on information available at the time of your visit. These are estimates only and are not a guarantee of coverage or payment. We strongly encourage you to contact your insurance provider before your appointment to confirm your benefits, understand any deductibles or limitations, and ask about any pre-authorization requirements that may apply to your pet’s treatment.
You are responsible for all co-pays, deductibles, and co-insurance amounts at the time of service, any balance remaining after your insurance has paid, and any services that are denied, excluded, or deemed non-covered by your plan.
If your insurance has not paid within 60 days of your date of service, the outstanding balance will become your responsibility and payment will be due upon receipt of your statement.
If you do not carry pet insurance, payment is due in full at the time of service. We encourage clients to speak with our team before their appointment to discuss the anticipated cost of care and any payment options that may be available. We are committed to working with you to make your pet’s treatment as accessible as possible.
We accept cash and all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. For clients who need assistance managing the cost of care, we partner with Cherry and CareCredit, two third-party healthcare financing providers, to offer flexible payment options. Please ask a member of our team for details. Approval and terms are determined by Cherry/CareCredit and are subject to their policies.
Payment for all services, including applicable co-pays, deductibles, and any charges not covered by insurance, is due at the time of your appointment unless prior arrangements have been made with our team. We will do our best to give you an accurate cost estimate before treatment begins. Final charges may vary depending on the services ultimately provided.
For more extensive treatment plans, we may require a deposit before scheduling. Our team will discuss this with you during your consultation so there are no surprises. We reserve the right to require full or partial prepayment for certain services or for clients with outstanding balances.
We understand that the cost of veterinary care can be significant, and we want to help. For clients who need flexibility, we work with CareCredit to provide structured financing options. To learn more or apply, please speak with a member of our team at your next visit or call us ahead of your appointment.
Statements for outstanding balances are sent monthly. Payment is due within 30 days of the statement date. We ask that clients address balances promptly so we can keep your account in good standing and continue providing uninterrupted care for your pet.
Accounts with balances outstanding beyond 60 days may be subject to late fees, a temporary pause on non-emergency services until the balance is resolved, or referral to a third-party collections agency, where permitted by applicable law. If an account is referred to collections, the client will be responsible for all associated costs including reasonable attorney fees where permitted by applicable law.
If you are facing financial hardship, we genuinely want to know before things escalate. Please contact our team as early as possible so we can work toward a solution together.
A fee will be charged for any returned check. Following a returned check, Montgomery Veterinary Hospital reserves the right to require all future payments be made by cash, credit card, or money order.
We reserve appointment time specifically for you and your pet, and last-minute cancellations or missed appointments affect our ability to serve other animals in need of care. We ask for at least 48 hours advance notice if you need to cancel or reschedule.
Appointments cancelled with less than 48 hours notice, or missed without any notice, may be subject to a cancellation fee. Clients who repeatedly miss appointments or cancel without adequate notice may be asked to prepay for future visits.
We understand that unexpected things happen. If you have a true emergency, please contact us as soon as possible and we will do our best to accommodate you.
If an overpayment occurs as a result of an insurance reimbursement or billing adjustment, the credit will be applied to your account or refunded upon your written request. Please allow up to 30 days for processing. Refunds will be issued in the original form of payment where possible, subject to applicable banking and processing timelines.
Deposits paid toward a treatment plan are non-refundable once treatment has begun, except where otherwise required by applicable law.
We reserve the right to update this payment policy at any time. The current version will always be available in our office and on our website at montgomeryvet.com. Your continued receipt of services at Montgomery Veterinary Hospital constitutes acceptance of the policy in effect at the time of your visit.
We know that billing questions can be frustrating, and we want to make the process as smooth as possible. Please do not hesitate to reach out to our team directly. By contacting us, you consent to receive communications from us regarding your account, including phone calls, emails, or text messages, consistent with applicable law.
Montgomery Veterinary Hospital
718 River Road Montgomery, NY 12549
Phone: (845) 457-4082
Email:montgomeryvethospital@gmail.com
Website: montgomeryveterinaryhospital.com
By receiving services at Montgomery Veterinary Hospital, you acknowledge that you have read, understood, and agree to the terms of this payment policy.
